Refund policy

Change of mind: contact within 14 days of delivery. Product must be unused and unopened, in original packaging and resalable condition. Opened/used/played-with/washed/marked products aren’t returnable for change of mind.

Damaged, defective or incorrect items: Opening an item to discover or confirm a defect does not make it ineligible for support. If an item is defective or arrives damaged, we’ll work with you on an appropriate replacement, refund or other resolution.

Return shipping: customer pays for ordinary change-of-mind returns; Mimu & Me covers problems caused by defects, damage or our error.

Refunds: issued after approved return is received/inspected, to original payment method.

This policy does not limit any rights or remedies you may have under applicable consumer-protection law.